Contact Center

Our Operations Hub

The centralized Contact Center / Data Center serves as the hub of operations for the HRC.  Trained professionals interface with callers and link them with a variety of resources.

• Information on homeownership and rental opportunities
• Initial intake for homebuyer education and counseling
• Phone counseling to perform housing triage and conduct general counseling (e.g., foreclosure mitigation)
• Scheduling for group or one-on-one counseling sessions
• Processing of maintenance work orders for multi-family and temporary housing units
• Reminder calls to make certain customers do not miss important appointments
• Customized reporting
• Customized web pages and customer portals
• Compliance and quality control services
• Instilling accountability across all aspects of a project

If you are an organization needing to speak to someone about partnering with Resource HRC, please contact Robert Whittington or Dennis Mitchell via email or by calling 225.768.1510.