Testimonials

We have been very pleased with the work of Resource since contracting with them in 2007. They collaborated well with our staff to understand our program needs and then quickly designed and implemented a customized, web-based scheduling tool that was superior to any "off-the-shelf" solutions we considered. We were impressed with their commitment to customer service, technical expertise, and responsiveness. Our project was launched with significant time pressures; Resource was able to work with our staff to design a phased roll-out strategy that allowed us to launch quickly with basic functionality and then add additional features/capacity, as needed.

Alan Branson -- Executive Vice President, Chief Operating Officer
Enterprise Corporation of the Delta

The Resource Foundation has been an outstanding team member supporting our company for over two years. Their group of professionals consistently demonstrates a commitment to excellent service and a dedication to customer/client satisfaction. Resource always meets and exceeds our expectations and ensures timely deliverables. Resource's program management and support team has extensive experience and is fully capable of fulfilling all responsibilities involved in doing business with government agencies. The Resource team has earned an enviable reputation as an ethical and honest group of professionals, dedicated to providing excellent value for the contract dollars awarded to them. I commend them as an excellent teaming partner.

Manville Borne -- Chief Executive Officer
Keta Group, LLC

The Mississippi Economic Policy Center (MEPC) contracted with The Resource Foundation to assist MEPC with the estimation of remaining demand for the state of Mississippi Phase II Hurricane Katrina Disaster Recovery Program. The request was time sensitive and sought information from a diverse group of respondents living in a four county region. Resource exceeded expectations by rapidly developing a plan to reach the desired population and by deploying the resources of its Contact Center. Its information technology capacity ensured that the data quality were high and that information compiled were in a format that could be analyzed efficiently. Within weeks of the initial conversation about Resource's services, nearly 3,000 surveys were collected, compiled and exported for MEPC analysis. Resource expanded the capacity of MEPC to quickly access primary data to inform an important public policy affecting people recovering from the disaster. In the absence of Resource, the project would have taken more time and more resources to achieve the same level of quality received by partnering with Resource.

Ed Sivak -- Director, Mississippi Economic Policy Center
Enterprise Corporation of the Delta

As part of the services of the Navigating The Road Home program, the Resource Contact Center provided excellent support and assistance to Gulf homeownership counselors in need of training and education in the aftermath of hurricanes Katrina and Rita. The professionalism and quality customer service of their Contact Center staff were invaluable to the success of the program.

Karen Hoskins -- NeighborWorks® America

In mid-2007, ECD helped launch a financial counseling program in which eligible homeowners can participate in on-going counseling assistance in areas such as credit repair/management, construction bid process management, contractor fraud prevention, insurance evaluation assistance, and more. With the program initially estimated to serve 10,000 homeowners, ECD faced what could have turned into a scheduling nightmare. With this in mind, ECD turned to The Resource Foundation for a customized scheduling tool solution.

Knowing that ECD was working under very tight time constraints, Resource committed to quickly creating a web-based scheduling tool that is not only intuitively easy to use, but also excels at providing detailed reporting data that has proven extremely helpful over the course of ECD's delivery of counseling services. Given the extreme complexity of creating a tool that could schedule and keep track of appointments for over 40 different counselors in six locations across three different counties, ECD was extremely pleased when Resource had a viable scheduling tool up and running for us in under two months.

As part of ECD's outreach to homeowners in the program, ECD incorporated into the program outbound calls to program participants to check in on their recovery progress and to see if they need any additional counseling sessions. Realizing that most homeowners are more accessible after business hours, ECD again partnered with Resource to provide Contact Center services during the evening and on Saturdays. The Resource Customer Services Representatives made calls to homeowners to check in on recovery progress, schedule counseling sessions, and conduct customer satisfaction surveys. Due to the CSRs helpful and courteous service, ECD has been able to contact the vast majority of our program participants and ensure that they are aware of the counseling services available to them as they move through the recovery process.

In addition to its counseling activities, ECD expanded its role in the program to locating applicants that had started but not completed the application process. Using existing Contact Center staff and software, Resource was able to quickly adapt the program to accommodate another evening and weekend call program. The pilot program was so successful (Resource CSRs located 90% of the applicants within a four week period) that the pilot program was expanded to the remaining applicants who had not completed the application process. In as little as three months, the Contact Center was successful in contacting over 90% of the remaining applicants, and with the encouragement and assistance of the CSRs, one third of the applicants completed the application process.

Sarah Bentley -- Program Analyst
Enterprise Corporation of the Delta